Terms & Conditions

Last Updated: October 2025

Welcome to The Pretzel Boss website ("Site"). By accessing or using this Site, you agree to the following terms and conditions. Please read them carefully before placing an order or using any of our services.

1. General Information

This Site is owned and operated by The Pretzel Boss ("we," "us," or "our). By visiting our Site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms & Conditions. We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be effective immediately upon posting on our website.

2. Products & Pricing

All our products are handmade, small-batch products. We do our best to describe each product accurately, but natural variations in size, shape, and appearance may occur.

Prices are listed in US Dollars (USD) and may change without notice.
We reserve the right to discontinue or limit quantities of any product at any time.

3. Orders & Payments

All orders must be paid in full at the time of purchase. We accept major credit cards and other secure methods provided at checkout. Once an order is placed, you will receive an email notification. If there are any issues with your order, please contact us promptly.

4. Shipping & Delivery

We ship orders according to the timelines outlined in our shipping policy. While we strive to meet all delivery estimates, we are not responsible for shipping delays caused by carriers, weather, or other factors beyond our control.

5. Refunds & Replacements

Because our products are perishable food items, we cannot accept returns once shipped. However, we'll gladly offer a replacement or store credit for any items that arrive damaged or incorrect -- see our Refund Policy

6. Cancellations

Orders can be canceled within 12 hours of purchase if baking has not begun. Once production starts, we cannot guarantee cancellation.

7. Intellectual Property

All content on this website -- including text, logos, photos, and designs -- is the property of The Pretzel Boss and is protected y copyright and trademark laws. You may not copy, reproduce, or use our materials without prior written permission.

8. Limitation of Liability

By using our website or purchasing our products, you agree that The Pretzel Boss shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our products or site, to the fullest extent permitted by law.

9. Privacy

Your personal information is used only to process your order and improve your experience. We do not sell or share your date. For details, see our Privacy Policy.